Subi has warehouses in Australia and South Korea.
Our Australian orders are processed from our Brisbane warehouse. All other orders are processed from our Seoul warehouse.
Order Delivery Process
All orders are processed and packed within 24 hours of placement, excluding weekends and Australian / Korean public holidays.
Orders placed after 3pm EST on Friday or on a weekend will be posted the next business day (i.e. the following Monday).
As soon as you place your order, you will receive an ‘Order Processing’ notification email from us. Please check to see if this has been redirected to your “junk email” inbox.
Once your order has been packed and sent by us, you will receive an ‘Order Complete’ notification email.
Tracking Your Order
For Australian Orders
All orders will be sent via Australia Post so that your parcel will reach you no matter where in Australia you are.
For orders over 500g, your parcel will be sent via tracked post. Your individual tracking number will be sent to you by Australia Post. If you do not receive an email from Australia Post with your tracking ID after you receive your Order Complete notification, please check your junk email inbox, as Australia Post emails are sometimes redirected here.
For All Other Orders
Your order will be sent from Seoul, South Korea.
All orders over 2kg will be sent with tracking using either DHL or EMS and take approximate 1-2 weeks to be delivered.
Orders under 2kg will be sent via K-Packet with Korea Post. Parcels are sent via air and take approximately 1-5 weeks to be delivered (depending on where you’re at).
1. Delivery times can change depending on the time of the year (i.e. Christmas, Easter, Chinese New Year and Thanksgiving are peak delivery periods).
2. We are not responsible for packages that are lost, stolen, marked “Returned to Sender”, marked “delivered” but are missing or packages that are delayed in transit.
3. All our prices are in US Dollars and do not include local taxes and import/custom duties for international orders.
All customs fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. Please contact your local customs office for more information.